Reservation:
- For reservations made more than 75 days prior to check
in, a non-refundable deposit based on the total rental and
length of stay is required within 7 days of confirmation to
secure reservation, and the balance in full is due 60 days prior to check
in for arrival during the low season, and 75 days prior to arrival during the high season.
- For reservations made more than 30 days but less than 75 days prior to
check in, payment in full is required within 7 days of confirmation to
secure reservation.
- For reservations made less than 30 days prior to check in, payment in
full is expected within 2 business days of confirmation, via overnight
courier, direct deposit or electronic check, where
applicable. (see below).
- We only accept checks (personal OK) or bank draft. In
an effort to keep
our rates as low as possible, we do not formally accept credit cards. To
accommodate those folks who would like to pay with their credit card we can,
do so, but the credit card merchant charges a 3.8% fee for their service,
which is added to the invoice.
- Canadian guests please see below.
- On stays of 7 nights or more, a checkout cleaning fee
may be included. Stays shorter than 7 nights attract a $100 cleaning fee.
- All rates and taxes are subject to change.
- Rates are per condominium, not per person.
- Check in time is 3:00 p.m. Check out time is 11:00 a.m.
Cancellation:
- We hope you don’t have to cancel, but if it happens:
- All deposits are non refundable and forfeited upon cancellation.
- Reservations may be cancelled and deposits may be forfeited where
payment in full is not
received 60 days prior to arrival.
- For cancellations received within 60 days of arrival or after
arrival date, payments will be retained.
If the space can be re-rented,
a pro-rata refund will be issued, less a 25% fee.
- There is no guarantee that changes can be accommodated - check
first!
- Permissible changes within 48 hours of booking are free.
- Permissible changes after 48 hours of booking may result in a
$25 fee.
- Changes that result in occupancy gaps of less than 6 nights are
not permissible.
- Changes may result in higher nightly rates
Payments:
- Payments must be made in US Dollars
- Please check your confirmation to determine who your check or money
order should be payable to. The various properties have different payees.
- Please DO NOT send your payment by registered mail. If we miss the
postman at our office, we do not have time to drive 30 minutes to the post
office to pick it up!
US Guests
The postal rate for an envelope to Canada is $1.10 and takes 6-10
days.
Canadian Guests
All payments for rentals of US properties must be drawn on a US Dollar
account.
Please do not send a check on a Canadian dollar account
and mark it “US Dollars”.
If you do not have a US Dollar account,
please send a US dollar money order.
Mahalo!
General:
- No smoking or pets in the unit at any time.
- All tenants must abide by the rules of the complex. See Rules.
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